Golden Lion Casino Review : Unreliable customer support?

Launched in 2016 by the Blue Media Group, Golden Lion Casino is one of the few online gaming platforms to offer a no-deposit welcome bonus.

Like its cousin Supernova, Golden Lion Casino offers its players a very nice toy library, signed by Rival Gaming. More than 130 titles await you under the eye of the king of the jungle.

Golden Lion Casino’s promises of bonuses and promotions will make some people roar with pleasure, but are these great promises kept by Golden Lion Casino?

Our team has tested this online casino gaming platform for you, and gives you its complete opinion. We take stock of the different offers available, the game library, the banking modalities, the customer service… You will know everything!

Bonuses and promotions offered by Golden Lion Casino

In the age of the World Wide Web, bonuses and promotions are the order of the day for any self-respecting online betting platform. Golden Lion Casino does not do things by halves and has gone to great lengths to attract new members. We take a look at the different bonuses that await you at this online casino

Golden Lion Casino Welcome Bonus

It is not easy to know the exact nature or conditions of the Golden Lion Casino welcome bonus. A “Bonuses and Promotions” paragraph is displayed in the site lobby, stating that a bonus of up to £3,000 awaits new registrants.

Also under this section, we learn that the welcome bonus is distributed on the first two deposits. If you deposit £700 or more, you get a £1,500 bonus. If you make a deposit of £25 or more, the bonus awarded is £50.

But, if you go to the “Promotions” page of the casino, you will find a slightly different offer.

This page informs us that Golden Lion Casino offers a no-deposit welcome bonus. Welcome bonuses are usually linked to a mandatory first deposit, followed by the bonus amount. Golden Lion Casino has decided to take advantage of this offer by offering £25 to all new players, just for signing up.

To get this bonus, simply complete the registration form and wait for your welcome email. Once you have received this email, you can get your bonus by simply logging into your account

You will then be entitled to a bonus on your first two deposits. The first offers you 250% match on your deposit starting at £25. You will need to use the code “LIONESS250” to get it. A second code, “LIONKING300”, will give you a bonus of up to 300% on your second deposit.

The maximum amount you can get for these two bonuses is £2,500. Receiving this welcome bonus in full makes you a regular player at Golden Lion Casino. With this status, you will be able to access the various offers and promotions on the platform.

In summary, the information available on the home page announces a welcome bonus on your first two deposits up to £3000. The Golden Lion Casino promotions page offers a no-deposit bonus in addition to the bonuses on your first two deposits. The subtlety behind this difference seems to be that the $25 no-deposit bonus is actually free chips, which give access to about 50 rounds of online games.

The Golden Lion Casino welcome bonus is therefore not very easy to define, so we advise you to read this information carefully, or even contact customer service if you have any doubts.

Daily Bonus at Golden Lion Casino

Golden Lion Casino gives you the opportunity to get a bonus on your deposit every day of the week. For every £100 deposited, you get 150% bonus to use on your favorite slot machine. The corresponding bonus codes are updated on the site regularly. The maximum bonus you can get is £2,500.

Promotions offered by Golden Lion Casino

Golden Lion Casino offers two different monthly offers: one for slot machines and one for card games. The first one is obtained with the code “SLOTSACTION225” and entitles you to a 225% bonus on any deposit of £200 or more. The second is obtained with the code “CARDSHOW125” and gives you a 125% bonus on a deposit of £200 or more.

The maximum amount of these two bonuses is £2,500.

Golden Lion Casino by ReviewGame

It is true that the bonuses and promotions offered by Golden Lion Casino are quite attractive. Especially when you know how rare the platforms that offer no-deposit bonuses are. Nevertheless, the lack of clarity about the conditions and nature of these bonuses, especially the welcome bonus, forces us to remain vigilant.

This reservation is also justified by the lack of competence of the customer service department, which we will come back to a little later.

It should also be noted that the platform has chosen not to offer a VIP club to its members. This is not necessarily a problem, each player will make his own opinion on the matter.

The toy library offered by Golden Lion Casino is clearly a good point in favor of the platform: several of the big names in the online gaming world have been involved. With more than a hundred high quality games, the experience at this casino is very enjoyable.

When it comes to the visual and practical aspect of Golden Lion online casino, our team is convinced. The graphics are simple but effective, although the overall look of the site deserves a little refreshment. The navigation is intuitive, which is a good point. Golden Lion Casino is also available as a download or flash version, which we consider to be an advantage. The accessibility of the Golden Lion Casino platform on mobile phones is excellent

However, we regret that the site is only available in English. Even if the syntax is simple enough for all players to understand what it is about, a translation of a few pages, at the very least, would have been welcome.

As far as the means of payment and the terms of withdrawal are concerned, you’ll drink here after there’s nothing exceptional.

A toy library signed by the greatest developers

Most of the games at Golden Lion Casino are provided by Rival Gaming, a well-known developer in the world of online gaming. With more than ten years of experience, Rival Gaming is able to provide a high quality gaming experience, and that’s very appreciable. In addition to Rival Gaming’s options, you will find games from Betsoft and Vivo Gaming, two other big names.

The overall offer is quite varied, and you will have the opportunity to try your hand at classic slots, i-slots, many table games such as roulette, blackjack or craps, as well as video poker. To complete its toy library, Golden Lion Casino has added a few scratch games and bingo.

A priori, with Vivo Gaming as publisher, live dealer games should be available at Golden Lion Casino, but there is no dedicated category.

From an accessibility standpoint, you’ll have no problem entertaining at Golden Lion Casino from a mobile device.

Overall, the range of games on offer at this casino is very good, we are convinced that you will find what you are looking for.

Poor customer service

Golden Lion Casino provides customer support via email, phone or live chat. While it’s easy enough to have someone online, the discussion is much more laborious. Indeed, the agents do not speak English, so it is difficult to discuss clearly with them. Moreover, we found their answers, when there were any, relatively imprecise or even outright wrong.

Customer service is clearly not a good thing for Golden Lion Casino

Classic means of payment

The payment methods available to make your deposits are quite numerous and rather classic: credit card, bank transfer, bitcoin or online wallet. The minimum deposit amount is £25 for all these options.

Please note that after your first deposit, you will need to call the Golden Lion Casino staff to verify your payment method. Failure to do so may result in your player account being completely blocked.

The US Dollar is the main currency of the casino, but it is possible to make your deposits using Euros.

Binding withdrawal conditions

To withdraw your winnings, you will only have the choice between 2 methods: bank transfer or credit card (Visa or MasterCard). For both options, the minimum withdrawal amount is £100, and the maximum is £2,000. You can make one withdrawal request per week maximum. Processing times are quite long, the casino announces 7 working days.

Golden Lion Casino does not charge any fees on withdrawals. However, some payment methods may incur fees, which will be deducted from your winnings if applicable.

The New-Online-Casino.org review about opening a Golden Lion Casino account

While Golden Lion Casino’s gaming offer is great, there are many other areas that leave much to be desired.

In particular, we regret that the bonus conditions are unclear and that there is no page dedicated to the legal notice or privacy policy.

Similarly, poor customer service skills do little to improve our overall experience on the platform. In addition, the withdrawal methods are quite restrictive and not very diversified.

On the other hand, on a more positive note, we found the interface pleasant, and appreciated the range of games available. Moreover, the possibility to choose between downloading the software and a flash game mode is rather interesting. As for the mobile version, it’s well done and everything works very well.

Golden Lion Casino, a reliable casino?

Although it’s not all that clear, Golden Lion Casino still seems to be a reliable gaming platform. The casino has a random number generator certified by Gaming Laboratories International, which proves its reliability. The encryption technologies used are known for their effectiveness, which is also a good point.

Finally, it should be noted that Golden Lion Casino is licensed by the Government of Curaçao.

Our ratings
4.1

Golden Lion Casino - Complete Review

The New-Online-Casino.org team has tested the Golden Lion Casino platform for you. With its no-deposit welcome offer, numerous daily and monthly promotions, and a great toy library, Golden Lion Casino does everything it can to attract new members. Find out if Golden Lion Casino is the right platform for you!